Shipping policy

Depending on the item, we will deliver some products almost anywhere in New Zealand. To ascertain if the products you have chosen are suitable for delivery please ask. If they are suitable then the anticipated delivery charges will be notified to you. We are unable to send large items via courier but can quote for freight.

We do not deliver outside New Zealand, however, an overseas order may still be placed with a New Zealand delivery address. Delivery is made by courier. 

 Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.

 Delivery lead time for products may vary. We endeavour to ship all orders within 3-5 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered. We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

 Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 working days of the dispatch date (as stated in the email we send confirming dispatch). We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

 Delivery to rural addresses or delivery of large/bulky items may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.